My rating: 5 of 5 stars
When discussing the Disney Institute book with my previous manager he mentioned that there was another book written by a gentlemen by the name of Doug Lipp. Of course that night I went on a hunt for the book and couldn’t find it in the city. So I promptly ordered it and was excited to read it.
My obsession with Disney’s level of customer service continues to grow. Their ideas and way they do things are so simple yet so amazing that those who have been to Disney know that they are walking into a totally different world.
This book focuses on Disneyland in California. The tips and stories in it are fantastic and at the end of each chapter there is a series of questions to help you look and evaluate on how your company is training and keeping customers engaged. It is so very true that if the company doesn’t invest in their employees and make them a priority then in most cases the employee won’t care and provide the service that will make the company profitable.
This book is geared more towards management however I was able to take many things away from this book and have placed many ideas in my back pocket for suggestion at the appropriate time or when the conversation arises at work.
It’s a great read and I highly recommend it if you oversee employees, or are involved in employee training in anyway. If you aren’t involved in these areas it is still a great read with stories of Walt, quotes and just other fantastic stories and examples of customer service and employee involvement.